Products & Hair Concerns
Shake to acTEAvate! Remove the stopper. Apply 3–5 drops to clean,towel-dried hair from root to tip. It can also be used on dry hair to smooth flyaways and add an ethereal shine. Ideal before styling or as a finishing serum.
We recommend 1–2 times per week, depending on your hair’s hydration needs. For an ultra-luxurious treatment, blend a few drops of Biphasic Infusion into the mask and leave it on for up to 30 minutes.
Yes. Our products are color-safe and protect color longevity with natural UV filters and environmental shielding antioxidants.
Yes. The Signature Tea Complex helps:
- Gently exfoliate the scalp
- Soothe irritation and inflammation
- Stimulate circulation for optimal growth conditions
Not at all. Every Pai-Shau formula is designed with weightless moisture technology. Products like our Opulent Volume Ritual and Royal Abundance Mousse offer body and lift while keeping strands light, airy, and touchable.
Absolutely. Pai-Shau is proud to be:
- Vegan
- Cruelty-Free
- Sulfate-Free
- Paraben-Free
- Gluten-Free
- Phosphate-Free
Orders & Shipping
We currently ship within the U.S. and Canada only.
Oh no! We’re here to make it right. Please contact us at info@pai-shau.com
with your order number and a photo of the item, and we’ll take care of it
promptly.
Products must be:
- Purchased directly from pai-shau.com
- In new or gently used condition
- 15 days of the delivery date
We do not accept returns for items purchased from salons, retailers, or third-party sellers. Please contact them directly for their return policy.
Simply email our Customer Experience Team at info@pai-shau.com with:
- Your order number
- The item(s) you'd like to return or exchange
- A brief note on the reason (optional, but helpful)
We’ll guide you through the process with ease.
Return shipping costs are typically the responsibility of the customer, unless the product was received damaged or an error was made on our end.
If your order arrived in less-than-perfect condition, please include a photo and we’ll take care of everything.
We’re so sorry! Please email us at info@pai-shau.com with:
- Your order number
- A photo of the incorrect or damaged item
We’ll replace it right away—with love and care.
LoyalTEA Rewards
LoyalTEA is our way of showing heartfelt appreciation to you—our devoted Pai-Shau community. When you join, you’ll earn points every time you shop, share, or engage with us. These points can be redeemed for exclusive rewards, product discounts, and little moments of indulgence.
Joining is easy—and completely free.
Simply create an account at pai-shau.com and you’ll be automatically enrolled in the LoyalTEA program. You’ll start earning points from your very first purchase.
You’ll earn LoyalTEA Points in several delightful ways:
- 1 point per $1 spent on Pai-Shau.com
- 100 points for creating an account
- Celebrate your birthday with bonus points
- Follow us on social media, share or refer a friend
We may also surprise you with bonus points throughout the year—just because.
In most cases, LoyalTEA rewards cannot be combined with additional promo codes or discounts. You’ll be able to choose which offer works best for your order at checkout.
Log into your account and click on the LoyalTEA Rewards icon or tab on our site. There, you’ll see your points, tier status, and redemption options all in one place.
Simply log in to your account, go to the LoyalTEA Rewards panel, and choose your reward. You can redeem your points at checkout for:
- Product discounts
- Free shipping
- Exclusive VIP perks (when available)
The more you sip and shop, the more you save.
We want you to enjoy every point! Currently, points do not expire—but we recommend redeeming them within 12 months for maximum delight.
(Should we ever update this policy, we’ll let you know well in advance.)